The ever increasing pace of business change makes the management of change essential to ensure that an organization continues to be one step ahead of their competitors and also to realize full benefits from their business functions.

 Reasons for change are varied and may include:

• Internal factors such as business growth, organizational restructure, business process stream lining, company mergers & acquisitions
• Investments in Information Technology
• Reaction to market movement or new laws influencing the way in which an organisation operates
• Response to challenges posed by competitors which potentially threaten the survival of the business
• Organization's must embrace change and not resist it. To successfully achieve desired change, it is crucial to identify, plan and implement a change management process using a robust approach with proven tools and techniques